Three Ways to Report Sexual Harassment and Assault to WMATA

Photo by mymetrostop via flickr

While we know that WMATA doesn’t always responded well to  sexual harassment and assault reports, we do believe that it is important to report incidents and file complaints in order to document its prevalence.  Sexual harassment and assault on our Metro trains and buses is very underreported.  According to The Sexist, in 2009, there were 47 cases of sexual assault reported to Metro police (anything from unwanted touching, groping,  indecent exposure, and assault). Thirteen of the 47 cases were closed.

The more we report sexual harassment and assault, the less WMATA can ignore that it is a problem they need to address. Maybe they will even start taking sexual harassment and assault as seriously as they take the raccoon problem.

Three ways to report  sexual harassment and assault to WMATA:

1) If you are sexually harassed or assaulted by a Metro employee:

Take the name of the employee, record the date, time and location of the incident and report it the customer service department, at 800-637-7000 or online at www.metroopensdoors.com

According to WMATA: “When an incident is reported, a case file is created and the information is sent to the head of the Division for the employee in question.  We will conduct a thorough investigation and take appropriate action.  Harassment is not acceptable, please do not tolerate it, take action and report it, so that we can take action as well.”

Even if you don’t get the name of the employee (seems like a lot of trouble to us) and you still want to report, we fully encourage you to.  That way WMATA will know their employees are sexually harassing riders.

2) If you are groped, witness public masturbation/indecent exposure or are assaulted, threatened or stalked while riding the Metro:

Go to the metro kiosk and ask for help or call the Metro Transit Police at  (202) 962-2121 from your cell phone or the call box that’s located in each metro car.  Metro Transit Police deal with incidents that occur on the platform,  Metro cars, and Metro parking lots and garages.

3) If you experience verbal sexual harassment on WMATA trains or buses (or if you don’t feel like reporting a physical assault to the police), write WMATA a complaint.  Let them know that this is a problem and it is time they did something about it.

Submit your complaint to WMATA online.


Share/Bookmark

4 responses to “Three Ways to Report Sexual Harassment and Assault to WMATA

  1. Golden Silence

    1) If you are sexually harassed or assaulted by a Metro employee:

    Take the name of the employee, record the date, time and location of the incident and report it the customer service department, at 800-637-7000 or online at http://www.metroopensdoors.com

    According to WMATA: “When an incident is reported, a case file is created and the information is sent to the head of the Division for the employee in question. We will conduct a thorough investigation and take appropriate action. Harassment is not acceptable, please do not tolerate it, take action and report it, so that we can take action as well.”

    I’ve been harassed by Metro employees quite a few times and I have reported the offenders, but I barely got a form response from them.

    I wish WMATA would take this more seriously. More women would feel confident in issuing reports if our complaints were given an iota of consideration.

  2. you aint my boo

    i never bothered to complain when this one bus driver would harrass me. if they cant even get their shit together to get my bus on schedule, how much faith do i have in them following up on dirty and corrupt employees? BUT it’s time to take a stand and hold them accountable!

  3. Golden Silence

    To go further off my earlier comment:

    Years ago, at Brookland Metro, two Metro employees were hanging out. They point at me and go “Ooh, I wanna get wit’ that.” I walked up to them and got the name off the one guy’s name tag, which was “M. Johnson.” The other guy said “Peekaboo!” at me.

    I sent an online complaint with the Metro station, time, date, and the name I got from one of the guys. I get the form response, then I continuously get calls from different people in different departments, pretty much asking me to rehash the scenario. And then one responds with “M. Johnson is not a specific-enough name. We can’t narrow it down.” Time, date and location can’t help you narrow it down? Nothing happened after that.

    I repeat, if WMATA took these complaints more seriously, then more women would feel encouraged enough to use WMATA’s contact system to do such.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s